Shipping policy

We ship through USPS and UPS

Standard shipping time is 3-4 business days and extended to 6-9 business days. Once your item has shipped, please allow 1-2 business days for the tracking to update. If there is no movement up to 10 days you can open and file a claim with USPS, UPS. 

If an order is shipped to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT  be responsible for invalid information given by the customer. 

Daisy Rae`s Boutique is not responsible for:

- International Duties 

- Customs Charges 

- Lost, Damaged or marked delivered items

To file a claim with the carrier follow these steps below: 

UPS.com > Go to help and Support Center > Claims Support

USPS.com > Help > File A Claim

If your package shows that it was delivered, and you have not received your package, Daisy Rae`s Boutique IS NOT responsible. The issue must be handled with the United States Postal Service or your local law enforcement. 

We currently are not offering express shipping. 

 

All messages, calls and emails received after hours will be handled the following business day. Boutique Hours 10am-5pm EST

Send Item(s) to: 

2577 Five Corners Road

Jasper, New York 14855

Please include your packing slip with your return. When returning an item with your packing slip, please mark the item(s) you are returning and the reason for return. 

If you do not have a packing slip, please include a note with the following information:

- Name, Email, Order Number, Item(s) Description, Reason for Return. If you do not include the information needed it will delay the process. 

If you have any questions regarding our return policy, feel free to contact us during business hours. Monday - Thursday 10am-5pm EST  

Once your order is placed, orders cannot be modified, changed or cancelled after checkout. We try our best to ship your orders out as soon as possible. You are welcome to return your item(s) in accordance to our return policy. 

Your item(s) must be received back to us no later then 30 days from the date you received your order. Be sure to allow up to 10 business days for transit time. Please use a tracking service when shipping your item(s) back a return.  

All items must be returned in NEW condition. This means unworn, unwashed, odor free. Must not have deodorant or makeup marks/stains. The item must have original tags on it also.

When returning footwear, please do not put the shipping labels, stickers on the actual shoe box! And the shoe box must be wrapped. 

PROMO CODES must be applied during checkout. We will not go back and apply codes to your order after you have already checked out.